Privacy policy

Last updated: February 1, 2025

1. Introduction

Raqs Fitness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, website, and classes.

By using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and emergency contact details.
  • Payment Information: When purchasing a subscription or class pass, payment details are processed securely through third-party payment providers.
  • Health & Fitness Information: Any voluntarily provided health concerns or fitness goals to tailor our programs.
  • Technical Data: When using our website, we may collect IP addresses, device information, and browsing behaviour through cookies.

3. How We Use Your Information

We use your personal information to:

  • Process payments and manage class bookings.
  • Provide customer support and respond to inquiries.
  • Send class reminders, updates, and promotional materials (with your consent).
  • Improve our services based on user feedback and preferences.
  • Ensure safety and accommodate special fitness needs.

4. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no online data transmission is 100% secure, and we encourage you to take precautions when sharing information online.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party platforms that assist with payment processing, booking management, and email communication.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations.

6. Your Rights & Choices

You have the right to:

  • Access & Update your personal information.
  • Opt-Out of marketing emails at any time.
  • Request Data Deletion, subject to legal and operational requirements.

To exercise these rights, please contact us at admin@raqsfitness.com.au

7. Cookies & Tracking Technologies

Our website may use cookies to enhance your experience. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Effective Date."

9. Contact Us

If you have any questions about this policy or how your data is handled, please contact us at admin@raqsfitness.com.au

By using our services, you acknowledge that you have read and agree to this Privacy Policy.